
At the beginning of 2022, reports showed that Sephora would retain its position as the number one beauty retailer in the world. This is no mean feat, particularly as the world awkwardly trips through the foothills of the pandemic — it’s been a tough time, and Sephora has handled it well.
In an interview with Adobe, the retailer’s chief technology officer Sree Sreedhararaj outlined some of the key strategies they’ve taken to bolstering resilience since the emergence of COVID-19, and noted that an existing (and stable) online presence has enabled smooth adjustment to each new challenge that the pandemic has thrown.
The stability of that online presence is rooted in…